Legal
Terms & Conditions
The practical stuff you need to know before booking a move with Super Removals. We keep it clear, fair, and written in plain English.
What to expect when you move with us
These terms explain how Super Removals quotes, books, carries out, and takes responsibility for your move. They are designed to protect both you and us, and to make sure there are no surprises on moving day.
By accepting a quote or confirming a booking, you agree to these terms. If anything is unclear, call us on +44 20 3370 6727 or email info@superremovals.uk before you book.
01Quotes and pricing
- Our quotes are fixed and no-obligation once you accept them.
- The price is based on the volume, access, distance, and any extras you tell us about.
- Any work not agreed in advance — extra stops, more volume, last-minute packing — may be charged separately.
- All quotes are valid for 30 days unless otherwise stated.
02Booking and payment
- A booking is only confirmed after we receive your acceptance and any required deposit.
- The balance is due before the move starts unless we have agreed otherwise in writing.
- We accept bank transfer, card, or cash on the day where agreed.
- Commercial or large domestic moves may require staged payments.
03Cancellations and rescheduling
- You can cancel or reschedule free of charge up to 48 hours before the move.
- Less than 48 hours' notice may result in a cancellation or reallocation charge.
- If we have to cancel due to events outside our control, we will offer the next available date at no extra cost.
04Our responsibilities
- We arrive with the agreed crew, vehicle, and equipment.
- Your goods are handled with reasonable care and skill while in our care.
- We are liable for damage caused by our crew during loading, transport, and unloading, subject to our insurance limits.
- We are not liable for damage that existed before the move or was caused by poor packing by the customer.
05Your responsibilities
- Make sure the information you give us — rooms, access, volume — is accurate and complete.
- Tell us in advance about heavy, fragile, or high-value items.
- Provide safe access and parking at both properties.
- Keep children and pets away from the working area during the move.
06Insurance and liability
- Every move includes goods-in-transit insurance as standard.
- Cover is limited to the declared value and any single-item limits stated in your quote.
- For expensive or antique items, tell us in advance so we can arrange extra protection.
- We are not responsible for damage to owner-packed boxes unless the outer damage is clearly from our handling.
07Delays and waiting time
- We include a reasonable waiting time for keys, completion, or access.
- Waiting beyond the included time may result in extra charges, discussed with you first.
- Delays caused by traffic, weather, or third parties are outside our control.
08Complaints and disputes
- Raise any issue with us as soon as possible, ideally within 7 days of the move.
- We will investigate and respond, usually within 14 days.
- Most concerns are resolved by speaking to the crew or the office directly.
- If you are not satisfied, request a formal review by emailing info@superremovals.uk.
These terms do not affect your statutory rights as a consumer. They are governed by the laws of England and Wales. Last updated: 25 August 2026.
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